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Question What are my delivery options - can you delivery to where I live?
Answer The site calculates your delivery options automatically based on the products you have in your shopping basket and the delivery address you have entered.

Question How do I know what the credit card registered address is?
Answer 

Is the statement for the credit / debit card sent to the address entered above, if not please select ‘No’ the site will ask for the credit card statement address shortly.


Question What do I enter into 'Create Password' ?
Answer 

You have a choice :

·         Enter your own password

·         Leave blank and we will create you a password

If you forget your password :

·         Click on ‘Lost your password?’

·         Enter your email address

·         The site will instantly email you your password

Note :

·         All passwords are encrypted on our server and so we have no access to them.

·         You will be sent an email with your log in details after completing this form


Question Are you able to make rings to a specific design?
Answer 

It does deppend on the design.
Just send us a picture (JPEG) via email and we will get back to you ASAP.


Question Could you please explain what is meant by court or comfort fit?
Answer This means that the inside of the ring is curved, making it more comfortable and also easier to take off and on.

Question Is it physically possible to engrave on the inside of Titanium or Tungsten rings? Does either require a specialist engraver/tools? Thank You!
Answer We can engrave ANY metal using a high quality laser engraver.

Question I have a platinum engagement ring but would love a titanium wedding band. Can these metals be worn together? Is there any reaction between the metals? Will the titanium ring scratch the platinum ring?
Answer Because titanium is a much harder metal than platinum, it will mark the platinum band where they sit and rub together, in time. That is the main reason we would recommend chosing the same metal for your wedding ring as your engagement ring.

Question I would like to buy a Tungsten Carbide Wedding Ring. Please could you advise if your rings have a Nickel or Colbalt binder.
Answer All of our Tungsten Carbide rings contain a very small amount (within EU regulations) of Nickel as a binder.

Question Can i wear a titanium wedding ring next to a 18ct white gold engagment ring. Someone asked me if they were ok together and don't reacted! I asume not if you can mix them in a ring but wanted to check many thanks
Answer Because titanium is a much harder metal than white gold, it will mark the white gold band where they sit and rub together. That is the main reason we would recommend chosing the same metal for your wedding ring as your engagement ring.

Question Has my order been processed?
Answer You will receive an automated email when your order has been successfully paid for, when it has been dispatched and also if one (or more) of your items are on order with the supplier. If you do not receive these emails, please check your email's spam folder and/or the email you have registered with us.

Question Can you deliver to an address that is different from the credit card address?
Answer You can change the delivery address in your basket. Just scroll down to the bottom and click on 'Send the items from this order to an alternative address'.

Question Which of the metals that you sell are resizeable? This is for the purpose of later on in life for a wedding band. Thanks
Answer All plain rings can be re-sized exept for Zirconium, Zirconia and Tungsten rings. Why we say 'plain rings' is because the re-sizing process would warp the design on the ring.

Question What can i use to keep my Tungsten ring clean?
Answer You can use a cloth to rub off any fingermarks, etc, on a polised Tungsten ring & an eraser on a brushed Tungsen ring.

Question Hi, I am interested in ordering a ring from you however I can see it just comes in plain black box. Would I be able to buy one of the other luxury wooden boxes?
Answer Yes. When you choose either "Standard Recorded Delivery" or "Guaranteed Delivery by 1pm" you can add a wooden box to each ring in your basket if you wish. They are priced at £4.95 each.

Question Do you ship overseas?
Answer Yes we do. All countries we ship to are available in the drop-down list at the registration page.

Question Can items be delivered to the republic of ireland and if so, is there any additional charge?
Answer Yes, we do ship to The Republic of Ireland. Delivery is £7.95 and will be posted via Royal Mail International Signed For.

Question Will you ship overseas? Namely to the United States. If so, what sort of additional costs would I be looking at on average?
Answer Yes we do. Delivery is £7.95 for NON-EU countries and will be posted via Royal Mail International Signed For.

Question 

What are my Delivery Options?

Answer 

Please select from the delivery options.

  • Door Mat £2.95 - We will pack your order flat. It will be in a presentation bag but no box. It will be sent normal First class post and will fit through your letter box and will be on the door mat when you get home. The big advantage is you won't need to be in to sign for it. (Order value must be below £50)
  • Standard Recorded Delivery  £3.95 - Item comes in a presentation box. It is sent via Royal Mail and will arrive with your normal post delivery. You must sign for the item, you might like to have the item sent to your work address.
  • Guaranteed Next Day  £5.95 - Item comes in a presentation box. Next day guaranteed, you must sign for the delivery.  It is sent via Royal Mail and will arrive with your normal post delivery. Must be ordered before 3.00pm. You might like to have the item sent to your work address. Only products shown as 'In stock' will actually be received next working day. 
  • International £7.95 - Item comes in a presentation box. You must sign for the delivery. Only applicable for the following countries - Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Portugal, Slovenia, South Africa, Spain, Sweden, Switzerland and the U.S.A.    

Question What address do I use for the Credit Card Address?
Answer The address which your credit card statements are sent to.

Question Can you give me more information when choosing a wedding ring?
Answer 

Choosing a wedding ring can be a difficult decision to make since most people have limited experience of choosing rings and there are so many possibilities to choose from. We sell a very large range of rings in all sorts of materials and have seen big changes in the last few years.

There has been a move away from Gold (which is actually quite soft) to materials like Titanium, Stainless Steel and Tungsten. These 'new' materials simply out perform the more traditional materials in every way and are far less expensive. In particular these new materials are much stronger, tougher and scratch resistant. This has the big benefit for a person who does a lot of work with their hands; they don't need to take their ring on and off all the time....If you do have to take a ring off a lot you will eventually loose it and who needs that hassle?

These new materials are also chemically resistant and hypo allergenic; they won't cause a reaction with you or anything else. Another interesting advantage is the choice of colours on offer....different colours , different emotional feel. If you want a really bright white metal, go for Stainless Steel, the same colour as Platinum but at a fraction of the price and much harder wearing. If you wanting something more subtle go for Titanium, which has a grey appearance. This is further enhanced by having a brushed finish. If you want black, go for Zirconium, a metal that will take on any colour after treating but people mostly want it in black. If you want a ring that will never scratch, choose a Tungsten ring, (only a diamond is harder!)

Another very popular option are mixed metal rings. These new materials are used as the main body of the ring, providing strength and then bands of other metals are cut in. The most popular option for this is a base ring of Titanium (grey) with a bright band of Silver, Platinum or Gold running through it.

Don't forget the new kids on the block, Zirconium and Zirconia. These rings are black and Zirconium can be lasered with the your wedding date etc.

Here is some more info in case your not fully converted,

1. After a year of wear and tear a Steel or Titanium ring will look much better than a Gold or Platinum ring. A Tungsten ring will always look as good as the first moment you put it on.

2. If you do any work with your hands you definitely want a Steel, Titanium or Tungsten ring since apart from bricklaying you wont need to take it off. I’ve built a house wearing my Stainless Steel ring and it’s still looking good.

3. A 6mm Platinum court band will cost about £1000. A Stainless Steel ring (identical in appearance) will cost £20-00 and outlast the Platinum band.

4. Don’t even think about buying a Rhodium plated, White Gold wedding ring for a man. It will look fantastic at the point of sale but the Rhodium plating will wear off within a couple of months revealing the champagne coloured, real White Gold underneath. We sell untreated White Gold wedding rings, which are a slightly off white colour but since there is no coating, they won’t degrade over time.

5. These new materials have rewritten the rule book on cost, we sell lots of exotic Titanium/ Platinum combination for hundreds of pounds but we actually sell more wedding rings in the £20-£40 bracket. So don’t be put off or think that there is something wrong with spending just £20 on a wedding ring.

6. A lot of people think the flat top rings look cool and contemporary. They only feel comfortable on certain peoples’ fingers. Generally curved top rings are the most comfortable.

7. Most women choose a 3mm-4mm ring whilst most men choose between 5mm-7mm depending on their hand size.

8. Most people start off wanting matching wedding rings and decide on different ones as the different options become clearer.

9. It is best to order wedding rings at least 6 weeks before the big day.

10. Don't get too hung up on the surface finish i.e. Should I have it polished or matt? After a couple of months all rings go to the same finish.....look at an old piece of Stainless Steel cutlery and you will get the idea. Rings can be re finished in seconds with no adverse effects. The exception to this rule is Tungsten which wont alter at all.

12. Make sure that the inside of the ring has a curve, often called a ‘court fit’, this will ensure that the ring is comfortable.

13. If you haven't worn a ring before, (I'm talking to you men out there!) don't get too freaked out by the feel of your new ring. It will take a few weeks for the flesh in your fingers to mould around and adjust to your new ring before it becomes really comfortable. The more you wear it the more comfortable it will become.

If you need further advice, call us for a chat on 01522 534346.

Thank you, John Greed.

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